Privacy Policy

This privacy policy describes how Rasa Sayang Catering & Events collects, uses, and protects the personal data we obtain from users of our site. We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data We Collect

We collect personal data that you provide directly to us when you use our online platform. This may include information such as your name, contact details, company information, and details about the catering or event services you are interested in. This happens when you fill out forms, request quotes, make inquiries, or interact with service features on our site.

We also automatically collect certain information when you visit or use our site. This technical information may include your IP address, browser type, device type, operating system, referring URLs, pages viewed, and the dates and times of visits. We collect this data through cookies and similar tracking technologies to understand how users access and use our site and to improve our services.

How We Use Your Data

We use the data we collect for several purposes:

To provide and manage the catering and event services you request, including processing inquiries and preparing quotes.

To communicate with you about your requests or our services.

To improve our site, services, and customer experience.

To understand user preferences and optimize our content.

For internal record keeping and administrative purposes.

To comply with legal obligations and protect our legitimate business interests.

Legal Basis for Processing

We process your personal data based on one or more legal grounds permitted by applicable data protection laws:

When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

When you have given your explicit consent to the processing for a specific purpose. You have the right to withdraw consent at any time, but this will not affect the lawfulness of processing based on consent before withdrawal.

When processing is necessary for compliance with a legal obligation we are subject to.

When processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, provided these interests do not override your fundamental rights and freedoms.

Sharing Your Data

We do not sell your personal data. We may share your data with trusted third parties who assist us in operating our site and providing our services, such as IT support providers, payment processors, or analytics services. These third parties are contractually bound to protect your data and use it only for the purposes for which we disclose it to them. We may also disclose your data if required by law, legal process, or governmental request.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When data is no longer needed, we will securely delete or anonymize it.

Your Data Protection Rights

Under applicable data protection laws, you may have certain rights regarding your personal data. These may include the right to access, rectify, or erase your personal data; the right to restrict or object to certain processing activities; the right to data portability; and the right to withdraw your consent to processing where consent was the legal basis. To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us operate the site, understand usage patterns, and provide personalized content. You can manage your cookie preferences through your browser settings.

Links to Other Sites

Our site may contain links to third-party websites. This privacy policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children without parental consent. If we become aware that we have collected data from a child without proper consent, we will take steps to delete that information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page. We encourage you to review this policy periodically.

If you have any questions or concerns about this privacy policy or our data practices, please contact us at our physical address:

Rasa Sayang Catering & Events

2-3A,

Jalan PJU 5/11,

Dataran Sunway,

Kota Damansara, Selangor,

47810

Malaysia